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Refund Policy
Return and Exchange Policies
At DulhanHaveli , we prioritize customer satisfaction. To initiate a return or exchange, please email us at dulhanhaveli@gmail.com with your order number, product name, original proof of purchase receipt, and a detailed description of the issue. Alternatively, you can WhatsApp us at +92 316 6694689 from Monday to Saturday between 10:00 am - 6:00 pm (Pakistan Standard Time).
Return Procedure
Returns are only entertained if reported within 48 hours of delivery, with original proof of purchase receipt. To return an item:
- Gather the items and take a picture as proof
- Locate your receipt with the original order number
- Initiate a return request on our website with your order details and reason for return
- Our customer care team will review your request and contact you if it's eligible for return
- Reship the item back to us via courier service
Return Eligibility Criteria
Returns are accepted if the item arrived defective, damaged, incorrect, or incomplete.
Return Non-Eligibility Criteria
Returns are not accepted if the item is no longer needed, you've changed your mind, or there's no technical reason for the return.
Exchange Procedure
At DulhanHaveli , we offer conditional exchanges for quality issues reported within 48 hours of delivery. To exchange an item:
- Contact our customer care via WhatsApp or email
- Share the link to the desired exchange outfit
- Confirm your exchange with size guidelines or customizations
Exchange Non-Eligibility Criteria :
Exchanges are not accepted for items ordered on sale or those that have been washed, dried, damaged, or stained.
Please note that DulhanHaveli is not responsible for bleeding, damage to prints, or fading of colors due to washing and ironing.
At DulhanHaveli , we prioritize customer satisfaction. To initiate a return or exchange, please email us at dulhanhaveli@gmail.com with your order number, product name, original proof of purchase receipt, and a detailed description of the issue. Alternatively, you can WhatsApp us at +92 316 6694689 from Monday to Saturday between 10:00 am - 6:00 pm (Pakistan Standard Time).
Return Procedure
Returns are only entertained if reported within 48 hours of delivery, with original proof of purchase receipt. To return an item:
- Gather the items and take a picture as proof
- Locate your receipt with the original order number
- Initiate a return request on our website with your order details and reason for return
- Our customer care team will review your request and contact you if it's eligible for return
- Reship the item back to us via courier service
Return Eligibility Criteria
Returns are accepted if the item arrived defective, damaged, incorrect, or incomplete.
Return Non-Eligibility Criteria
Returns are not accepted if the item is no longer needed, you've changed your mind, or there's no technical reason for the return.
Exchange Procedure
At DulhanHaveli , we offer conditional exchanges for quality issues reported within 48 hours of delivery. To exchange an item:
- Contact our customer care via WhatsApp or email
- Share the link to the desired exchange outfit
- Confirm your exchange with size guidelines or customizations
Exchange Non-Eligibility Criteria :
Exchanges are not accepted for items ordered on sale or those that have been washed, dried, damaged, or stained.
Please note that DulhanHaveli is not responsible for bleeding, damage to prints, or fading of colors due to washing and ironing.
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